A: Credit card, PayPay, Rakuten Pay. Payment is confirmed at the time of placing your order. Accepted credit card brands include VISA, MASTER, AMEX, and JCB. Express checkout options include Shop Pay, Apple Pay, and Google Pay.
Buy now, pay later (Paidy). Monthly charges are invoiced at the end of each month, and billing notices are sent by email and SMS by the 5th of the following month. Payment methods are convenience store payment (terminal at the store) or bank transfer. The payment deadline is the 27th of the following month for both convenience store and bank transfer. A fee may be charged for each monthly payment: 390 yen (tax included) for convenience store payment, or the bank transfer fee will be borne by the customer.

A: You can check through your purchase history on My Page. If your purchase does not appear in your history despite completing the purchase, please contact us via the official Yobek LINE account.

A: 600 yen (tax included: 660 yen). Shipping to Hokkaido, Okinawa, and remote islands is 1,200 yen (tax included: 1,320 yen). Orders of 10,000 yen (tax included: 11,000 yen) or more in a single transaction qualify for free nationwide shipping.

A: Currently, we do not offer cash on delivery.

A: Currently, we do not offer overseas shipping.

A: Currently, we are unable to accommodate delivery date and time preferences.

A: We will notify you at the email address you registered when your order ships. If you register for the official Yobek LINE and link your account, you can also check your purchase history and shipping status.

A: For standard shipping, we will ship within 5 business days of your order. However, there may be shipping delays on national holidays or during extended holiday periods such as Obon or the New Year. Shipping dates may vary by product; please check the individual product page for details.

A: As a general rule, we cannot accept cancellations due to customer circumstances after the product has shipped. As an exception, within 5 days of receipt, if you receive a different product or if there is a defect, we will accept exchanges and returns. In such cases, return shipping will be borne by us.

A: As a general rule, we cannot accept exchanges due to customer circumstances after the product has shipped. As an exception, within 5 days of receipt, if you receive a different product or if there is a defect, we will accept exchanges and returns. In such cases, return shipping will be borne by us.

A: As a general rule, we cannot accept cancellations of orders due to customer circumstances after the product has shipped.

A: You can change your member information from My Page. If you tap View registered information on My Page, you will see an Edit button. Tapping the Edit button allows you to add or change the registered member information. Please note that changes will only be reflected from your next order onwards.

A: You can change your member information from My Page. If you tap View registered information on My Page, you will see an Edit button. Tapping the Edit button allows you to add or change the registered member information. Please note that changes will only be reflected from your next order onwards.

A: You can change your member information from My Page. If you tap View registered information on My Page, you will see an Edit button. Tapping the Edit button allows you to add or change the registered member information. Please note that changes will only be reflected from your next order onwards.

A: All automated notifications are sent from info@yobek.jp to your registered email address. Please first check if the email has arrived in your junk mail or spam folder.

A: Please click the three lines in the upper left corner (on smartphone) or LOG IN in the upper left corner (on PC), then enter your registered email address and password to log in.

A: If you have forgotten your password, you can reset it by clicking the Reset password button on the login screen.